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1. What makes your
products high quality when many companies have same claims
of quality products?
To claim quality is one thing, to
deliver it another. Our product quality is maintained in
our multi-step quality control procedures.
Our products are made according to preset product spec
sheets or tech packs of each product which contains all
the details and criteria about the product manufacturing
from the start till the completion of order – from the
selection and purchase of raw material to the shipment of
consignment. These tech packs are developed, after
receiving customer order along with product
specifications, by our quality assurance department with
the coordination of research and development and
production departments. The customer feedback always holds
important place in this process as well as in house
developed, tried consistent quality control procedures.
These tech packs are distributed to the entire setup
involved in product manufacturing directly and indirectly
and these are kept as standing instructions and reference
guides. This helps us in achieving desired results and
coordinating the operations of purchasing, production,
packing and quality control departments as well as export
and accounts departments.
With this effective control over ‘information preparation,
distribution and implementation’, a consistent and
homogeneous quality product is made and a timely and
preplanned order execution takes place, each and every
step is recorded and after the completion of every order
whole process is evaluated in order to check any lapse
that could have occurred or could be occurred in future.
The end result of this effort is topnotch quality of our
products, on time delivery of orders, superb customer
services and flourishing business of our customer’s giving
them edge over their competitors.
If you have another question please contact us. We'll
provide prompt, accurate answers.
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2. We want a product which is
not pictured in your web site. What do we do?
Just contact us. We are constantly
introducing new styles and developing products to meet the
specific, changing needs of our customers. Kindly forward
us the picture of your interested products.
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3. What is your minimum order
quantity?
We usually do not set any limit for
minimum quantity for placing an order for our running
items.
However, we suggest you to contact us about minimum order
limit for any new requirements or new product development.
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4. What are your terms of
delivery?
The terms of delivery are
quoted FOB, or CIF for cargo required to be shipped by
sea and FCA, CPT or CIP for by air mode of shipment (Incoterms
2000 developed by ICC).
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5. What are your terms of payment?
The payment terms are:
For small order valued less than 10,000 USD, half deposit
required with the order, balance to be paid on
completion when goods are ready to ship.
For order valued more than 10,000 USD, the payment could
be made by irrevocable letter of credit (L/C) at SITE
From new customers, bank and trade references are required
with the order.
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6. What is your pricing policy?
Please note the following articles
of our pricing policy.
Prices are quoted in Euro. However, prices can be
quoted in US $ or GBP, as requested by the customer.
Prices are likely to remain firm in future. However, we
retain the right to alter prices on account of buyer
without prior notice.
All quoted prices have certain validity period and
therefore subject to our final confirmation.
Any changes in the shipping costs or insurance rates are
on account of the buyer.
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7. Will you comment on the
sensitive topic of your price level?
We truly believe that what
you pay us is the price of your satisfaction and what you
get is the base of our long term business relationship
with you. Our prices are very competitive and if someone
thinks that saving a US cent is worth the hassle, we will
be unable to be part of that. Our expertise, fine quality
of products and professional customer services will make
you to forget about that cent.
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8. What is order lead time
or delivery time?
We can provide the best
lead time depending upon the type of the product. The
standard lead time for repetitive products is 30 days and
for new products is 45-60 days. In order to give delivery
schedule, we would request you to please send us your
enquiry along with the following information: Product that
you are interested in Quantity of product Packaging
requirements Mode of shipment, that is, air or sea Final
destination Any specific requirements
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9. Do you have any better
way to quicken the delivery time?
The production proceeds on
after approval of samples. For sample approval, we need to
get customer’s logo, if required, specific raw material
input and complete product detail from customer. If
design, logo or product material is changed by the
customer, the new samples will take more time. So we
emphasis there is no misunderstanding for the samples and
other details of the order. Things get fast and easier by
detailed and quick communication between us and our
customer regarding the product and order. Secondly, our
production planning and coordination department arranges
all orders in strict schedule after arrival of advance T/T
deposit or L/C. The earlier the information and payment
reach us, the sooner the delivery time will be.
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10. What is your policy
regarding product samples and dispatch?
The product samples are
offered free of charge on the condition that they will be
returned to us in same condition within 30 days if they
are no longer required but we have to ask for the freight
charge. We would require your FedEx, DHL, UPS or
international courier account number to enable us to send
you the samples by collected air freight to the customer’s
account.
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11. What are technology
capabilities and management facilities available at CRW
(Cheval & Rider Wear) ?
We have inducted highly capable computer
guided technologies in all departments of our company. We
constantly evaluate our system and provide latest and
modern techniques, machinery and training to our workers.
We have research and development, quality control labs,
raw material sourcing, designing, product specs and new
product development facilities for our running and new
innovative products.
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12. Please give information
about packing of products?
All available packaging solutions,
quantity, material and printing on cartons are available.
We pack the products according to the needs of our
customers. The packaging is available for air and sea
worthy packing materials.
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13. Can the logo of company or
individual be printed, embossed or embroidered on the
products?
Yes, the logo or name can be
printed, embossed or embroidered depending on the nature
of product.
Please note that you must be the lawful owner of that
logo, design and brand name. We would like to see the
evidence of your lawful ownership in this regard.
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14. What about child labour and
workers exploitation, which seems common in some
developing countries?
We consider our work force as our
asset and our wings. Like all high flying objects, we take
great care of our wings in all situations.
All our products are free from child labour and from any
other form of exploitation of the employees. We make sure
that at all levels of our operations no employee below the
prohibited age limit or under bad working conditions has
to work on our products.
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15. Is your production process
environmentally friendly?
Yes. We adhere
to strict environment friendly production process and
continuously try to improve our production operations with
latest techniques to minimize the impact on environment.
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Equestrian Products
